Refund and Returns Policy
At Rust & Roam Co., customer satisfaction is our cornerstone. If you are not 100% satisfied with your purchase, we offer an effortless 30-day hassle-free return and exchange policy.
Returns Policy Overview
- Return Window: 30 calendar days from the date of confirmed delivery
- Condition: Unworn, unwashed, odor-free, in original condition with tags
- Restocking Fee: $0.00 (Zero Restocking Fees)
- Defective or Incorrect Items: 100% Free returns & prepaid shipping labels
- Refund Processing: Credited back to original payment method within 3 – 5 business days
1. 30-Day Return Eligibility
To be eligible for a refund or size exchange, your returned item must meet the following criteria:
- The request must be initiated within 30 calendar days of receiving your delivery.
- Items must be unworn, unwashed, unaltered, and free of stains, pet hair, or smoke odors.
- Items must be accompanied by the original packing slip or proof of purchase.
2. How to Initiate a Return
- Contact Our Support Team: Send an email to support@wearrustandroam.com with your Order Number (e.g., RR-1082) and the reason for your return or exchange.
- Receive Return Instructions: Our team will respond within 24 hours with your Return Merchandise Authorization (RMA) and designated return shipping instructions.
- Ship the Item: Securely package the item and hand it over to USPS.
3. Return Shipping Costs
- Defective, Damaged, or Incorrect Items: If you received a shirt with a manufacturing defect, misprint, or wrong size due to our error, we will provide a 100% prepaid return shipping label at zero cost to you.
- Customer Preference / Remorse Returns: For voluntary returns (e.g., changed your mind, ordered the wrong size), the customer is responsible for the actual return postage (or a flat $4.95 fee if requesting a prepaid return label from us). We never charge restocking fees.
4. Refund Processing Time
Once your return is delivered to our inspection facility:
- We inspect the garment within 1 to 2 business days.
- Approved refunds are issued immediately back to your original payment method (Stripe Credit Card, Apple Pay, Google Pay).
- Depending on your banking institution, the refund typically reflects in your statement within 3 to 5 business days.
5. Size Exchanges
Need a different size? Comfort Colors 1717 has a relaxed vintage 90s fit. If you prefer to swap your size, contact us and we will gladly process a free exchange upon receipt of your original item.
6. Contact Us Regarding Returns
For any questions regarding your return, please reach out to:
Quang Vu Tran LLC (dba Rust & Roam Co.)
1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, USA
Email: support@wearrustandroam.com
Phone: +1 (505) 390-2789